The Practice operates a telephone triage system. This means, you can telephone the surgery at any time between 8.00am - 12.15pm and 2.00pm - 5.15pm to request a telephone consultation with a Clinician for the same day. The Clinician will call you back in order of clinical urgency and will decide with you during the consultation whether your request can be dealt with over the telephone or whether it requires a face to face consultation. You will be booked at a convenient time for both yourself and the clinician. Receptionists are under strict instructions from the Partners to ask for the reason of your call, this is to identify clinically urgency of the telephone call back. Saturday morning appointments are to be booked in advance only, this is not a walk in service. Prescriptions from reception or dispensary are not available for collection on Saturdays. Please be aware our telephone lines are extremely busy between 8.00am - 10.00pm, if you are calling for a non urgnet matter please call after 10.00am.
Pre-booked appointments are available up to 4 weeks in advance with all clinicians, these are face to face consulations only.
Appointments line telephone number is 01675 462176