Practice Charter

Complaint Reporting

Any concerns should be put in writing to the manager marked "complaint". We endeavour to acknowledge receipt of all complaints within seven days. If you have not received any acknowledgment within two weeks please contact the manager to ensure your complaint has been received. If you are not satisfied with the way your complaint has been dealt with or you feel unable to deal with the practice an alternative point of contact is NHS England, PO Box 16738, Redditch B97 9PT Telephone: 0300 311 22 33 Email:


Freedom Of Information

All information at this practice is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual classes are subject to exemptions, the main reasons are, for example, the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all classes within the publication scheme.


All members of the practice team are bound by the rule of professional confidence to refrain from voluntary disclosure of any information to a third party learned directly or indirectly in the doctor's professional capacity as a registered medical practitioner. This duty of professional confidence extends beyond the patient's death. All staff are issued with and sign a contract which includes a confidentiality statement.