Appointments may be made be telephone> We offer "book on the day" and advance bookings up to two weeks ahead. If you ring up and there are no appointments available, either on the day or in advance, you will be put on a list for the duty doctor or a triage nurse to ring you. If you feel that your problem cannot be dealt with over the phone, they will make arrangements for you to be seen. The only time you will not be able to consult with a doctor on the day is if you specify a particular doctor and that person has no appointment available. This practice operates a "shared list" policy so all the doctors have access to your medical records. Saturday morning surgery is for pre-booked appointments only.
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident and emergency department or call 999. If you require urgent medical advice during practice opening hours, you may call the surgery; alternatively phone NHS 111 on 111. For deaf people and those hard of hearing a telephone service is available on 111.