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Friends and Family Test Results August 2017 Posted on 1 Sep 2017

FRIENDS AND FAMILY TEST

 

RESPONSES RECEIVED AUGUST 2017

 

All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly.  The results are shown below:

 

“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”

 

Extremely Likely               66.66%                   Likely           0%

Neither likely or Unlikely  0%                         Unlikely        33.33%

Extremely Unlikely           0%                          Don’t Know  0%

 

Responses were received from below ethnic groups

White British/Irish  100%            Mixed 0%      Asian/Asian British 0%

Black or Black British 0%             Chinese 0%   Other 0%

Not provided          0%

 

Responses were received from the below age groups

0-17 yr   0%            18-25yr  0%             26-40yr   33.33%

41-64yr  0%             65+yr  66.66%          Not provided  0%

 

WRITTEN COMMENTS:

EXTREMELY LIKELY:

 

Excellent surgery in all aspects.  All staff respectful and caring. Would highly recommend.  Surgery appears to have worked hard to accommodate an increase in patient numbers.

 

Excellent surgery – always satisfied with all personnel. Always recommend but aware of great pressures surgery is under. Thank you.

 

LIKELY:

NEITHER/ LIKELY OR UNLIKELY:          

UNLIKELY:

 

You can never get through the phone either rings out or is constantly engaged.  It takes days to get through and then you’re not even offered an appointment and often I am told there are no call backs for that day.  If I want to see my doctor a miracle has to happen often he’s next appointment is in 2 or 3 weeks why done I just scheduled in an ear infection for then.  The doctors are amazing and I would recommend seeing them to anybody however the way the booking system works is horrendous.

 

EXTREMELY UNLIKELY:

DON’T KNOW:

 

© Hazelwood Group Practice 2017
27 Parkfield Road , Coleshill, Warwickshire, B46 3LD
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