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The NHS Friends and Family Test - May 2017 Posted on 1 Jun 2017

 

FRIENDS AND FAMILY TEST

 

RESPONSES RECEIVED MAY 2017

 

 

 

All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly.  The results are shown below:

 

 

“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?” 

 

Extremely Likely               66.67%                   Likely           16.66%

 

Neither likely or Unlikely  0%                         Unlikely        16.66%

 

Extremely Unlikely           0%                         Don’t Know  0%

 

 

 

Responses were received from below ethnic groups

 

White British/Irish  100%            Mixed 0%      Asian/Asian British 0%

 

Black or Black British 0%             Chinese 0%   Other 0%

 

Not provided          0%

 

 

 

Responses were received from the below age groups

 

0-17 yr   0%            18-25yr  0%             26-40yr   33.33%

 

41-64yr  33.33%       65+yr  33.33%         Not provided  0 %

 

 

 

WRITTEN COMMENTS:

 

EXTREMELY LIKELY:

 

Very polite staff, very efficient service.

 

My family have been here for many years, we have been treated with care and attention at all times.

 

Cos they are friendly and helpful and always smiling in reception.

 

Friendly staff, warm welcome, doctors efficient, friendly, good bed side manner, calm & professional. Nurses helpful, warm & professional.

 

LIKELY:

 

Managed to fit me in at short notice, so kind and polite, would bend over backwards – thank you.

 

NEITHER/ LIKELY OR UNLIKELY:          

 

UNLIKELY:

 

Complete shambles.

 

EXTREMELY UNLIKELY:

 

DON’T KNOW:

 

 

 

© Hazelwood Group Practice 2017
27 Parkfield Road , Coleshill, Warwickshire, B46 3LD
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