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The NHS Friends and Family Test results - June 2017 Posted on 4 Jul 2017

 

FRIENDS AND FAMILY TEST

 

 

 

RESPONSES RECEIVED JUNE 2017

 

 

 

All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly.  The results are shown below:

 

 

 

“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”

 

 

 

Extremely Likely               83.33%                   Likely           0%

 

Neither likely or Unlikely  0%                         Unlikely        0%

 

Extremely Unlikely           16.66%                    Don’t Know  0%

 

 

 

Responses were received from below ethnic groups

 

White British/Irish  33.33%                   Mixed 0%      Asian/Asian British 0%

 

Black or Black British 0%                      Chinese 0%   Other 0%

 

Not provided          66.66%

 

 

 

Responses were received from the below age groups

 

0-17 yr   0%            18-25yr  0%             26-40yr   0%

 

41-64yr  16.66%       65+yr  0%               Not provided  83.33%

 

 

 

WRITTEN COMMENTS:

 

EXTREMELY LIKELY:

 

Staff and Doctors are the best, always perfect service with a smile and good manners – Dr Karishi brilliant!

 

Good staff, easy parking, pleasant waiting room, handy chemists, good availability.

 

The staff are very good & friendly which does help when phoning for appointments.

 

Brill reception.

 

 

 

LIKELY:

 

NEITHER/ LIKELY OR UNLIKELY:          

 

UNLIKELY:

 

EXTREMELY UNLIKELY:

 

It’s impossible to get through on the telephone to book an appointment. Why not operate a call waiting system?

 

 

 

DON’T KNOW:

 

© Hazelwood Group Practice 2017
27 Parkfield Road , Coleshill, Warwickshire, B46 3LD
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